On first visit, the user is presented with a full menu of what AIME can help with to encourage engagement. This can be customised to what you offer, e.g. prompts can include: "Value my PX", "Book a test drive", "Find a vehicle", "Get a finance quote", and "Book a service."
On subsequent visits, AIME is collapsed into a simpler "Got a question?" button. This makes it clearer to the user what AIME can do when intent is not known.
The widget is also still customised to your dealership and branding as per your original configuration.
AIME now subtly asks the user "Was this helpful" with small thumbs up or thumbs down icons during the conversation.
Once a user chooses to end a chat, we may also serve a non-intrusive survey to ask if AIME was helpful today.
This all helps us collect real user feedback on how well AIME is responding to customer requests to help us continually improve.